Useful vocabulary and phrases
| cutlery | rat |
| crockery | hair |
| cockroach | unhygenic |
| fly | unsanitary |
| dirty | chipped |
| broken |
| manager | maitre d |
| I have been waiting for (time) | This is cold |
| My …hasn’t arrived yet | It hasn’t been cooked properly |
| We’re missing our …. | It is still pink in the middle |
| I didn’t order this | This wine is corked |
| This …tastes off |
| This is on the house. | It’s on us. |
Dialogues
Dialogue 1
“Excuse me, my food hasn’t come yet.”
“I’m sorry. What was it you ordered?”
“The lamb cutlet. I’ve been waiting for 45 minutes.”
“I do apologise. Let me go talk to the chef and see what the delay is.”
Dialogue 2
“Excuse me, but there is a hair in my soup.”
“Oh dear. Let me get you another one.”
Dialogue 3
“Sorry, but we don’t seem to have any cutlery.”
“Let me sort that for you now.”
Dialogue 4
“Waiter! There’s a dead cockroach in my soup.”
“Oh my. I’m very sorry. Let me take that away.”
“I’d like to speak to the maitre d please.”
“Certainly.”
Dialogue 5
“Good evening sir, I am the manager. I must apologise for the incident earlier. I’m so very sorry. Please, your meal tonight is on the house, and also have this bottle of wine on us.”
“Hmm, you know it isn’t sanitary to have cockroaches in your kitchen.”
“Yes, sir. Please accept our deepest apologies.”